One of the safest ways to shop today is to order online. For information on COVID-19 & safety guidelines, please visit the World Health Organization website.

Any employees of Ignis Drago are under strict instructions to ensure absolute COVID-19 safety including social distancing, masking, temperature checks and frequent sanitization. Our premises are regularly sanitized.  No visitors of any sort are allowed into our offices or facilities. Current employment in Ignis Drago is subject to the individual having the Aarogya Setu app installed on their phone. We strictly follow a “Work From Home” policy, wherever applicable.

On our part, we take pains to ensure that all products dispatched to our customers are COVID-free and sterile.  Our delivery partners, on their end follow their own strict safety parameters with regard to the COVID-19 pandemic to ensure the safety of both, customers & delivery agents.

This once in a hundred year pandemic has created circumstances and uncertainties beyond human control. The rare chance of a delay in delivery may be due to outbreaks, containment restrictions, changing authority guidelines and transit gaps due to the pandemic. We request you to please bear with us in case of that rare eventuality.

We use only the most dependable & well-known couriers.

Pan-India shipping is entrusted to only the most premier courier & logistics partners in the country — Blue Dart, FedEx, Anjani Courier, Professional Couriers, Delhivery & Speed Post. Only to those destinations not serviced by these, is an alternate logistics company used.

Our orders are normally delivered between 10-14 business days. However, timelines may be shorter or longer depending on the destination and size of an order.

Currently as an inaugural offer, shipping costs are included in our offer price for every product. There are no extra costs for shipping within India. 

All orders are totally trackable, with tracking information usually sent automatically to you on both, the email address & mobile number provided by you during Checkout.

Please make sure that you provide the correct email address & phone number with your order to receive regular status reports on product dispatch & shipment updates.

Once you have received your Airway Bill/Tracking No., please visit the website of the courier company and opt-in to receive automatic updates after inputting your Tracking No.

Delivery in India is normally attempted a maximum of 3 times by our logistics partners before it is marked undeliverable and returned to us. 

Most courier delivery personnel will call you up to ensure your availability before attempting delivery. Please make sure to correctly phone number and email at the time of Checkout.

As a responsible company geared towards providing the best possible customer experience, we have a team which monitors the status of all shipments sent by Ignis Drago right up till they are actually delivered.

In most instances, the customer is additionally contacted to ensure that the order has been successfully received.

We use only the most dependable & well-known couriers.

International shipping is entrusted to DHL or FedEx. For certain areas in the Middle East & Africa, we also use Aramax as a logistics partner since their reach is greater in the region.

International orders are normally delivered between 7-10 business days. However, timelines may be shorter or longer depending on the destination and size of an order.

International shipping costs are calculated automatically as the destination is chosen for delivery depending on the weight of the products in the cart.

The shipping cost is added to the cost of products to make up the total amount payable.

All orders are totally trackable, with tracking information sent automatically to you on both, the email address provided by you during Checkout.

Please make sure that you provide the correct email address with your order to receive regular status reports on product dispatch & shipment updates.

Once you have received your Airway Bill/Tracking No., please visit the website of the courier company and opt-in to receive automatic updates after inputting your Tracking No.

Procedures for courier delivery vary from country to country in different parts of the world. Courier deliveries to your location will be as per the regular norm followed by the major courier companies in your country. The standard protocol for delivery is a phone call or message to your phone number, followed by the physical delivery.

The fact that you will be in possession of the Airway Bill No. enables you to track your order at all times until the actual delivery is made.

As a responsible company geared towards providing the best possible customer experience, we have a team which monitors the status of all shipments sent by Ignis Drago right up till they are actually delivered.

In most instances, the customer is additionally contacted to ensure that the order has been successfully received.

Click here to read our Return Policy and click here to read our Refund Policy.

Cancellations are not possible once product is put into production as it is absolutely Custom-Made and only applicable and relevant to the customer who has placed the order for the bespoke creation.

Our company carries no inventory either in warehouses or any of our premises and each ordered product is created only upon receipt of successful payment.

Ignis Drago has partnered with Razorpay to provide one of the most secure payment gateways in the world. All credit card, debit card, internet banking & wallet payment transactions are made through an ultra-secure connection with end-to-end encryption.

All applicable taxes are included in our offer price for every product. There are no extra taxes or hidden charges levied.

Ignis Drago uses 100% organic material, that is meticulously bio-washed & pre-enzyme shrunk to create the best possible product in the market.

Our clothing is a dense 180 gsm (gram/sq2) or above with a transference of inks into the weave of the fabric, creating modern artworks visible on the garment.